This page answers a Frequently Asked Question.
- I am looking to find my Promethease report download on my computer but cannot find it. I downloaded it some time ago but did not have a chance to study it, and I don’t remember what it was titled. What is the title given to downloads of people’s Promethease reports so I can search my computer for it? If I can’t find it, do I need to buy another report or can you send me a new link?
Your report was emailed by reports@promethease.com
Before May of 2016:
- If you downloaded your report you received a file named report.zip
- If you unzipped your report, there would be a file named report.html and a directory named 'promethease_data'.
After May of 2016:
- If you downloaded your report you received a file named promethease.zip by default, however you also may have re-named it at that time or since then.
- If you unzipped your report, there would be a file named promethease.html and a directory named 'ui2libs'.
After 45 days, in accordance with our privacy and security policies, we deleted all traces of that report off of our servers. Your raw data was deleted within 24 hours after making your report. Therefore, it is impossible for us to email you either your raw data, or your report, after the 45 day period.
If you downloaded it during that 45 day period, you can access it whenever you like from the copy on your own computer.
Scientists are constantly discovering more about DNA variants and their consequences. As a result, new information is constantly being added to SNPedia, the source of information for Promethease reports, and so you might want to run a new report periodically just to see what's new that might be of interest. Many people run a new report every 6 months or so for that reason.
The comments at https://www.reddit.com/r/promethease/comments/65ibu9/new_promethease_test_after_6_months/ should give a feel for what to expect after 6 months.
